We've tried to cover all the information you may need, if however you cannot find an answer, please contact us and we'll be happy to help.
Located in the cab of every VLS vehicle, there will be an emergency VLS contact card, which instructs all drivers on what to do in the event of a breakdown, by calling our 24hr fleet management number: 0800 389 2420
If you are an existing customer, please press 1 and from the following 5 options, press 3 or for a generator breakdown, press 5.
If calling in the event of burst hoses on plant etc. choose option 3 above.
To ensure no delays, you must state that the vehicle is a Vehicle Lease and Service Ltd vehicle.
Located in the cab of every VLS vehicle, there will be an emergency VLS contact card, which instructs all drivers on what to do in the event of a breakdown, by calling our 24hr fleet management number: 0800 389 2420
If you are an existing customer, please press 1 and from the following 5 options, press 3 or for a generator breakdown, press 5.
If calling in the event of burst hoses on plant etc. choose option 3 above.
To ensure no delays, you must state that the vehicle is a Vehicle Lease and Service Ltd vehicle.
Located in the cab of every VLS vehicle, there will be an emergency VLS contact card, which instructs all drivers on what to do in the event of a breakdown, by calling our 24hr fleet management number: 0800 389 2420
If you are an existing customer, please press 1 and from the following 5 options, press 3 or for a generator breakdown, press 5.
If calling in the event of burst hoses on plant etc. choose option 3 above.
To ensure no delays, you must state that the vehicle is a Vehicle Lease and Service Ltd vehicle.
As Vehicle Lease and Service Ltd are listed as the registered keeper of the vehicle, we will have all the necessary documentation at our head office.
To apply for a discounted parking permit, please call us on 0844 9840 200 or e-mail customer.service@vls-ltd.com and we will organise this for you.
VLS will automatically issue your new tax disc 2 weeks in advance of the expiry date.
If you are concerned that you haven’t yet received your tax disc, please get in touch by contacting 0844 9840 200 or e-mail: customer.service@vls-ltd.com detailing the registration of your vehicle.
VLS will take care of all the documentation on your behalf. All you have to do is get in touch with detail about your trip and vehicle and we will take care of the rest.
Call 0844 9840 200 or e-mail customer.service@vls-ltd.com.
At VLS we work closely with each customer in tailoring each lease agreement specific to the customer’s requirements.
Generally however our standard terms mean that all fair wear and tear and routine maintenance is included in the lease agreement. Some repairs however will be chargeable if attributable to unfair wear and tear or damage etc. Examples include damaged bodywork, sidewall damage to tyres or punctures.
Please call your company’s nominated accident management company.
Please call your company’s nominated accident management company.
Please call your company’s nominated accident management company.
All defects must be reported to your nominated repair centre immediately using the Defect Reporting System.
This can be any Vehicle Lease and Service Ltd depot or depending on your location, any external repair centre.
Each repair centre will contact VLS head office for authorisation direct before any work is carried out on a vehicle.